4 reasons you need more EQ in a hybrid workplace (and how to get it)

Although it is hard to predict what the post-COVID world of work will look like, it’s safe to assume that, at least in the short term, most organizations will increase the flexibility of their working arrangements and become more hybrid or fluid than they were before. In principle, this sounds like a better proposition for employees. When we asked 8,000 workers about their top concerns for this new next, “going back to the way things were” came in third place, preceded only by health and keeping their job.  History tells us that many people will see the crisis as a catalyst for change; they will be more likely to opt for work that suits their needs, family priorities, and lifestyle. Yet of course, things are rarely as good or simple as they seem, and the devil is always in the details.  In fact, whenever you try to personalize anything—working arrangements are no exception—you introduce more nuances, complexities, and unforeseen problems. Change is always taxing and more demanding than business as usual, and as such is always met with resistance.  That’s why there’s never been a more important time for managers to act with emotional intelligence (EQ) if they want to make hybrid work…work.  Remote and hybrid work come with diverse circumstances In the past year, we have all been invited into each other’s homes. We’ve met pets, children, partners; we’ve been serenaded by piano lessons and choir practice; we’ve learned about newfound bread-making skills and sourdough starters. Hours shifted to teach kids from home, take kids to various stages of part-time school reopenings, and do more work, often with fewer hours, than ever before.  However, in the midst of the chaos, many people discovered (or in some cases rediscovered) different facets of their lives.  Parents have enjoyed the opportunity to eat lunch every day with their kids or take a walk around the block with the family dog each evening. As we head back to work now, more than work will be hybrid: our lives will be, dissipating the historical divide between our professional and our personal selves. We are caught between the normalcy we knew prior to the crisis and the normalcy we’ve built in the past 14 months. We will continue to operate between these two worlds until we set new patterns for what’s next. During this transition, empathy will be paramount. Demonstrating the ability to put yourself in someone else’s situation and understand their views, and then using that knowledge to guide your own reaction, will support successful change. We need to understand that normal will be redefined as we all determine how to keep the best of what we’ve embraced in the past year and balance a return to a world that didn’t previously integrate work and home. E mpathy will be required to continually bridge the two. We must actively demonstrate a willingness to understand how other people are redefining their professional space, and how far into their personal lives we are invited.   Uncertainty and stress will continue Transition is stressful. Life as we knew it literally stopped more than a year ago and is slowly restarting now. Our tendency will be to move in full force at a speed that attempts to catch up on what is perceived as lost time. However, leaders need to set the pace. A pace that is purposeful and sustainable. An environment that acknowledges the pendulum swung dramatically from Go to Stop and cannot instantly swing back to Go again.  We are emerging as a different workforce as we reopen Read More …

How Amazon became an engine for anti-vaccine conspiracy theories

Search for “vaccines” on Amazon’s bookstore, and a banner encourages shoppers to “learn more” about COVID-19, with a link to the Centers for Disease Control. But the text almost vanishes amid the eye-catching book covers spreading out below, many of which carry Amazon’s orange “bestseller” badge. One top-ranked book that promises “the other side of the story” of vaccine science is #1 on Amazon’s list for “Health Policy.” Next to it, smiling infants grace the cover of the top-selling book in “Teen Health,” co-authored by an Oregon pediatrician whose license was suspended last year over an approach to vaccinations that placed “many of his patients at serious risk of harm.” Anyone Who Tells You That Vaccines Are Safe and Effective Is Lying , by a prominent English conspiracy theorist, promises “the facts about vaccination — so that you can make up your own mind.” There are no warning notices or fact checks—studies have shown no link between vaccines and autism, for instance—but there are over 1,700 five-star ratings and a badge: the book is #1 on Amazon’s list for “Children’s Vaccination & Immunization.” Offered by small publishers or self-published through Amazon’s platform, the books rehearse the falsehoods and conspiracy theories that fuel vaccine opposition, steepening the impact of the pandemic and slowing a global recovery. They also illustrate how the world’s biggest store has become a megaphone for anti-vaccine activists, medical misinformers, and conspiracy theorists, pushing dangerous falsehoods in a medium that carries more apparent legitimacy than just a tweet. “Without question, Amazon is one of the greatest single promoters of anti-vaccine disinformation, and the world leader in pushing fake anti-vaccine and COVID-19 conspiracy books,” says Peter Hotez, a pediatrician and vaccine expert at the Baylor College of Medicine. For years, journalists and researchers have warned of the ways fraudsters, extremists, and conspiracy theorists use Amazon to earn cash and attention. To Hotez, who has devoted much of his career to educating the public about vaccines, the real-world consequences aren’t academic. In the US and elsewhere, he says, vaccination efforts are now up against a growing ecosystem of activist groups, foreign manipulators, and digital influencers who “peddle fake books on Amazon.” Anti-vaccine titles dominate search results for “vaccines”; the first autocomplete suggestion is “vaccines are dangerous” (Amazon) Letting the truth loose The Seattle giant is known for a relatively minimalist approach to policing content. The goal, founder Jeff Bezos said in 1998, was “to make every book available—the good, the bad and the ugly.” Customer reviews would “let truth loose.” Amazon’s algorithms and recommendation boxes would make it a place where, as it says on its website, “customers can find everything they need and want.” These days, they can publish everything they want, too: Amazon’s self-publishing platforms allow authors to make paper books, audio books, or e-books. The latter, Amazon says , “takes less than five minutes and your book appears on Kindle stores worldwide within 24–48 hours.” Gradually, Amazon has taken a tougher approach to content moderation, and to a seemingly ceaseless onslaught of counterfeits, fraud, defective products, and toxic speech. The company says its automated and human reviewers now evaluate thousands of products a day to ensure they abide by its offensive content policies . For books, its prohibitions are brief and vague: material “that we determine is hate speech, promotes the abuse or sexual exploitation of children, contains pornography, glorifies rape or pedophilia, advocates terrorism, or other material we deem inappropriate or offensive.” Sometimes that includes health misinformation. In 2019, the company removed a number of titles that connected autism to vaccines after Rep. Adam Schiff wrote to Bezos to say he was concerned Amazon was “surfacing and recommending products and content that discourage parents from vaccinating their children,” citing “strong evidence” that vaccine misinformation had helped fuel a deadly measles epidemic in Washington that year. After the start of the pandemic, Amazon removed over one million fraudulent products related to COVID-19, including “cures” like herbal treatments, prayer healing, and vitamin supplements. It also pulled an unknown number of books that pushed pandemic conspiracy theories, and added banners linking customers to credible information for some search terms. January 6 led to another purge across Big Tech, and Amazon also pulled alt-right and QAnon merchandise for breaking its rules on hate speech. Later that month, it removed dozens of books promoting Holocaust denial, and finally removed the white supremacist novel The Turner Diaries . It even banned Parler from its cloud service, citing the right-wing social network’s lax content moderation. Despite its sweeps, however, Amazon is still flooded with misinformation, and helping amplify it too: A series of recent studies and a review by Fast Company show the bookstore is boosting misinformation around health-related terms like “autism” or “covid,” and nudging customers toward a universe of other conspiracy theory books. Read More …

Virtual class was a devastating blow to trade school students

Mark Chaney hates that the pandemic has forced the Buckeye Hills Career Center in Rio Grande, Ohio, where he teaches to still have a schedule with students in school only part time. That may work for English and math classes during the pandemic, he said, but his students are trying to learn physical skills, not just intellectual ones. They need to handle, build, and take apart pipes, ductwork, and breaker boxes every day, not spend half their week doing online work at home. “Nothing against academics at all,” he said. “For an academics high school, I can see (online lessons) could happen. But an actual trade? Where you’re doing hands-on work? They’re missing out.” The COVID-19 pandemic has disrupted schools across the country, raising concerns about “learning loss.” For students trying to learn a trade like carpentry, masonry, or welding, that loss is compounded Read More …

Google Ventures-backed Merlin Labs is building AI that can fly planes

Merlin Labs, which develops autonomous systems that fly airplanes, has emerged from stealth with $25 million in funding from Google Ventures and others. The company says it wants to be the “the definitive autonomy platform for things that fly.” Merlin announced Wednesday it signed a deal to outfit 55 twin-turboprop King Air planes owned by Dynamic Aviation with AI flight systems. The startup also has a contract with the Air Force to develop autonomous transport planes. Boston-based Merlin Labs, which currently has roughly 50 employees (including full-time contractors), has a dedicated flight facility at the Mojave Air & Space Port where it’s been testing its AI platform. The system has already piloted hundreds of unmanned test flights from takeoff to touchdown, Merlin’s co-founder and CEO Matthew George tells me. [Photo: Merlin Labs] The first Dynamic Aviation King Air to be outfitted with a Merlin Labs AI system is now doing test flights in the Mojave. Eventually, the AI-enabled King Airs will do flights that are too “dull, dirty, or dangerous” for human pilots, George says. Currently, Dynamic Aviation uses humans for flying fire surveillance missions, transporting goods, and patrolling far out over the ocean, but it hopes Merlin’s AI will be able to ultimately take over the cockpit. Dynamic Aviation offers these flights as a service to customers that include federal defense and intelligence agencies, state and local governments, and private companies. Read More …

Google Ventures-backed Merlin Labs is building AI that can fly planes

Merlin Labs, which develops autonomous systems that fly airplanes, has emerged from stealth with $25 million in funding from Google Ventures and others. The company says it wants to be the “the definitive autonomy platform for things that fly.” Merlin announced Wednesday it signed a deal to outfit 55 twin-turboprop King Air planes owned by Dynamic Aviation with AI flight systems. The startup also has a contract with the Air Force to develop autonomous transport planes. Boston-based Merlin Labs, which currently has roughly 50 employees (including full-time contractors), has a dedicated flight facility at the Mojave Air & Space Port where it’s been testing its AI platform. The system has already piloted hundreds of unmanned test flights from takeoff to touchdown, Merlin’s co-founder and CEO Matthew George tells me. [Photo: Merlin Labs] The first Dynamic Aviation King Air to be outfitted with a Merlin Labs AI system is now doing test flights in the Mojave. Eventually, the AI-enabled King Airs will do flights that are too “dull, dirty, or dangerous” for human pilots, George says. Currently, Dynamic Aviation uses humans for flying fire surveillance missions, transporting goods, and patrolling far out over the ocean, but it hopes Merlin’s AI will be able to ultimately take over the cockpit. Dynamic Aviation offers these flights as a service to customers that include federal defense and intelligence agencies, state and local governments, and private companies. Merlin’s AI will have to get clearance from the Federal Aviation Administration (FAA) before Dynamic’s King Airs can go pilotless. George says his company has been working closely with the regulator to get its AI flight system certified as safe. But the FAA currently does not have a certification for autonomous systems that fly fixed-wing aircraft (the only aviation regulator in the world that does is in New Zealand). The agency is working on the requirements of the certification now, George says. Read More …